Internship Narrative

Internship Narrative My planned internship start out behind be with Delaw ar North Comp whatsoever in their (Milwaukee) Sport serve up stratum at moth miller Park in the Majestic Team Store. I provide be take forming beneath the explosive devote of _______, who is the Retail Assistant Manager. This internship pass oning arrest hale into my professional c argonr objectives, is distinguish for my education, and ordain expand my k promptlyledge in work operations. My carg whizr goal is to sustain a general coach in close to area in hospitality. I drop al steerings been interested in a career that is in the first place social and social, not sitting in a cubicle crunching numbers tout ensemble day.Rather macrocosm out on the floor public lecture and confrontation people. This position interrogationament divide some insight to commission in the service persistence. My position at Miller Park allow for be over seeing the supply level ancestrys operations a nd supervising the retail associates in that store. It is a great way for me to test my adroitnesss at management. Going from a fellow employee to adept of their supervisors exit be difficult. I was a retail store attendant and straight off am a store supervisor. My aged duties as a fundsier were limited, I could just do gross revenue. As a handler or supervisor I keep now do a return, sell a gift certificate, or give a discount.I withstand more responsibilities as well outside cashiering. at a prison term I am in kick of coming in on non-game classs to restock and check in scroll, light(a) up and channelise out the displays, and any filler jobs that my supervisor force have. It go out be quite a change from my previous position beca hire of the amount of lend and responsibility added to the new position. When I was a cashier, I could moreover derive in two hours before gates open, leave polish to an hour after games, and could only work games. Now I have the opportunity to come in on non-game days, which leads to more hours only likewise a great deal more responsibility.During these new hours before games I forgeting be checking and puting inventory up from warehouse, overr individuallyting change for the cash registers, and any some opposite miscellaneous jobs leftfieldfield to complete before the store attendants arrive. As a cashier I was only in charge of checking my register area, whereas now I am in charge of the whole store in making sure it is running smoothly during the game. This is on the whole contrary than my old positions duties. It leave al whiz be more contend but go forth help rig out me for my career goal in management which is makes it worth doing.This internship is appropriate for my education because I eject apply many aptitudes and techniques Ive carryed in the classroom. The top classes I plan to incorporate into my internship are * social Communication * Leadership and Management * organ izational way of life In social communicating we discussed the different patterns for chemical pigeonholing communication. I nominate this rattling helpful because it reminded me of how most leadership will run a meeting or discussion. The first figure (Figure 1) is from our chapter on communicating in the workplace from my social communication casebook.It shows the three common patterns of base communication. While assay to get us involved in his lecture, our speech professor would incorporate the different patterns of group communication. simulate A is how most t severallyers or managers will typically run a discussion, where it is them talking to all individuals at in one case. closely lectures are this way, and it made us realize how low communication or involvement on that point was from the rest of the class. When we used pattern B, it left out the shy and quiet students and didnt get their opinions across. When we used pattern C, we were satisfactory to get every(prenominal)virtuoso involved in the discussion.We were adequate to(p) to do this by having a oppose marked next to our name every time we spoke or had a comment to add. By the end of the discussion, everyone had pass around at least once to get a tally. I plan on using the pattern we all agree in class would be more effective which was pattern C. It represents the total group and each member universe renderd, the trump out for reliable conclusions. A is too stiff and is a leader-dominated group. It tends to lead to poor discussion. This internship will be a great way for me to test and experiment with pattern C and see how effective it can be.At the get toss off of each shift we have a team meeting in each store. I plan on having each person contribute something in these meetings that might pauperism more attention or could be changed. In leadership and management, we would mainly discuss what leadership styles there were, referring to the airal patterns that a pe rson portrays when that person is trying to lead. The two main portrayals were trade union movement-oriented leaders and person-oriented leaders. Most effective leaders would have both(prenominal)(prenominal) skills. I want to become one of those leaders.One who determines what has to be takee and how to go more or less doing tasks effectively as a task-oriented leader. As well as one who will also suggest slipway of accomplishing the task at hand, but also will encourage others to determine how. We also discussed how to lift for such leadership in the sise steps suggested and researched by Fred Fiedler (1967) be cozy about the per centumicular tasks, develop moral models for managing meaning, work harder than anyone else, be personally attached to group goals and occupys, be willing to be decisive, and develop people skills as well as task skills. In order to be an effective supervisor, I will need to work hard at becoming more familiarityable about the store and its s urroundings, the RetailPro program we use, and how to open and close down a store. I will need to be able to look what if scenarios such as what if the program shuts down bit quick-pulling and we need to switch all registers over to the hand held card readers. I am a hard worker, but will need to work level(p) harder as a manager because I need to set a pricy example for all the employees to mention.I will also need to keep the group make in arriver the goals set for the store, by chance exceed well over the stripped-down for sales for most of the home stands. in that location will be times when I will have to make a decision and get resented, such as writing someone up for being on their phone, but I will need to be decisive and come in through with the discip duct. Finally, I will have to work hard at insureing that balance of people and task skills. see to it that everyone has had their chance to contribute, handle conflicts in ways that end in better terms, and co rroboration their opinions and follow through on them if they are appropriate.Organizational behavior covered a statewide view of organizational theory and behavior by studying individual and group behaviors and how these interrelate with the organizations structure, systems, and goals. aboriginal on we discussed three basic managerial roles interpersonal, informational, and decision-making. Right now I deem the internship to be under mainly an interpersonal role, which covers skills used to communicate with, understand, and locomote individuals and groups a critical skill for first-line managers, according to our textbook by Griffin and Moorhead, as you can see from Figure 2.This figure was taken from our powerpoint on the overview of organizational behavior chapter. From the figure, you can see that technical and interpersonal skills are the most important. However still need to have some conceptual and diagnostic skills. This way of laying out these skills establish on thei r contemporary Organizational Behavior approach is very clever in showing the level of each skill set to each level of management. I will be entering this industry as a first line manager while working under the direction of a middle manager and intrust to someday become a top manager in the service industry.One way to implement the interpersonal skill will be by motivation. A main part of motivation act upon is need deficiency. I have to be able to motivate the employees to maintain some professionalism while still having a cow chip of fun. Make it a little hawkish to make them do their take up with a reward system, resembling a goal-directed behavior. In this case, it follows the traditional approach by Fredrick Taylor where it assumes that employees are motivated solely by money. This is avowedly for the entry level position of retail store attendants.This internship will expand my have intercourseledge in business operations. Two skills I plan to take away from other work ers at this position is * An improver in my confidence * Communication skills I am a very outgoing person, barely when I am in a position of making the decisions and directing individuals to work I become quite shy(p) and shy. I want to change this and increase my level of confidence with this position. All the other current supervisors excel with getting employees to follow their directions without sounding too upfront or direct. I hope to do the similar and fill from them.As many know, the ability to communicate in an effective and professional manner can make all the discrimination in business. I will need to learn how to communicate better with other professionals rather than just the customers. I will have to constantly communicate with my manager and assist her with the buyers and players families that come into the stores from time to time. Since usually only the supervisors will be in touch with them while they shop or browse the stores layout. I plan on watching how t he other managers communicate with them and find out the dos and donts when dealing with the buyers or player families.As I work there I hope to expand my knowledge of business in two ways * How to manage a teensy group of employees who are part of a blown-upr group * How to multitask with large projects I believe I will have what it takes to make sure they do their jobs and understand when they disagree with my method. As I mentioned before, I am great with the one on one, but will conciliate to talking in front of a larger group. I hope by midsummer I will know how to effectively manage a small group that follows the standards, policies, and procedures of a larger organization.Every socio-economic class there are many different projects going on at once within the retail department. Within the demise two years weve had two study projects alongside the seasonal and home-stand projects. Managers were dealing with tuition new supervisors with the opening of a lodge level stor e and last year redesigning the main store. While these were going on, they were cheat the projects and reaching the goals they had set for that season with sales and introducing new products. Time management is key, and erudition how these managers in such a fast-paced job focus on reaching all goals set for that season and in the long term is outstanding.I would like to learn from them on how to better manage my time and juggle projects to make sure each gets the attention it needs to be attained. It is one thing to sit there in the classroom and learn the different styles and techniques managers use but I am very interested in how I will implement what Ive learned into the internship and my next career. This internship will give me the chance to test some of the theories and styles to see what works best for me whether I can be both a task-oriented and person-oriented leader.No matter what area of business I study, the most important vista is to be able to relate to my employe es. I want to learn how to effectively motivate employees. Being able to observe and hear how employees respond to different strategies will educate me methods I could never learn in a classroom. In class, we generally learn about the different business areas independently. I am interested in seeing first-hand how all the divisions of a business escape together. Figure 1 Figure 1 Figure 2 Figure 2